Effective: October 17, 2026
1. Acceptance Of Terms; Modifications.
1.1 Terms.
These Terms Of Service Constitute A Binding Agreement Between You And PNW Dog Walking Co. By Booking An Appointment Or Using Our Services, You Acknowledge That You Have Read, Understood, And Agreed To These Terms. If You Do Not Agree To These Terms Of Service, Please Do Not Book Or Use Our Services.
1.2 Modifications.
PNW Dog Walking Co Reserves The Right To Update Or Modify These Terms Of Service From Time To Time. Any Changes Will Be Posted With An Updated Effective Date. By Continuing To Book Or Use Our Services After The Revised Terms Take Effect, You Acknowledge And Agree To The Updated Terms.
2. PNW Dog Walking Co Service.
2.1 Release.
The Client Understands And Acknowledges That Dog Walking And Pet Care Services Involve Inherent And Foreseeable Risks, Including, But Not Limited To, Dog Bites, Scratches, And Other Injuries; Injuries Resulting From Interactions With Other Animals, People, Vehicles, Or Objects; Dogs Escaping, Running Away, Or Becoming Lost; Illness, Allergic Reactions, Or Exposure To Parasites Or Infectious Diseases; Injuries Caused By Weather, Terrain, Sidewalks, Roads, Traffic, Or Other Environmental Conditions; Property Damage Caused By The Client’s Dog; And Injury, Illness, Or Death Of The Client’s Dog Or Other Animals. The Client Voluntarily Acknowledges And Accepts The Inherent Risks Associated With The Dog Walking And Pet Care Services Provided By PNW Dog Walking Co. The Client Understands That These Risks May Result In Injury, Illness, Loss, Property Damage, Or Other Harm Despite Reasonable Safety Precautions. To The Fullest Extent Permitted By Applicable Law, The Client Agrees That PNW Dog Walking Co Shall Not Be Held Liable For Claims, Losses, Injuries, Or Damages Arising From Inherent Risks That The Client Has Been Informed Of And Voluntarily Accepted Under This Agreement. Any Release Of Liability For Negligence Shall Apply Only To The Extent Such A Release Is Permitted And Enforceable Under Applicable Law. Nothing In This Agreement Is Intended To Release, Waive, Or Limit Liability For Gross Negligence, Reckless Conduct, Willful Misconduct, Or Any Other Liability That Cannot Legally Be Excluded Or Limited Under Applicable Law.
2.2 Bookings.
Bookings Between Pet Owners And PNW Dog Walking Co May Be Made By Phone, Subject To Confirmation By PNW Dog Walking Co. Each Booking Will Specify The Agreed-Upon Services, Fees, Scheduled Dates And Times, Cancellation Policy, And Any Other Applicable Terms. By Requesting And Confirming A Booking, You Agree To Pay The Applicable Fees For The Services Provided And To Comply With The Terms Of That Booking, Including The Agreed-Upon Price And Cancellation Policy.
Any Changes To A Confirmed Booking Must Be Agreed Upon By Both The Pet Owner And PNW Dog Walking Co.
2.3 Emergencies.
Pet Owners Must Provide Current Contact Information For Themselves And, If Available, An Alternate Emergency Contact Who May Be Reached If Their Pet Requires Veterinary Attention. Pet Owners Are Responsible For Keeping This Information Accurate And Up To Date. If PNW Dog Walking Co Reasonably Believes That A Pet Requires Veterinary Attention Due To Illness, Injury, Or Another Emergency, We Will Make Reasonable Efforts To Contact The Pet Owner Or Their Designated Emergency Contact As Soon As Practicable. If The Pet Owner Cannot Be Reached Promptly And PNW Dog Walking Co Reasonably Believes That Veterinary Care Is Necessary, The Pet Owner Authorizes PNW Dog Walking Co To Seek Appropriate Veterinary Assistance On The Pet’s Behalf, Including Transporting The Pet To A Veterinarian Or Emergency Veterinary Clinic When Reasonably Necessary. The Pet Owner Also Authorizes The Treating Veterinarian To Perform Emergency Evaluation And Provide Treatment Deemed Medically Necessary Under The Circumstances, Consistent With Applicable Law And The Veterinarian’s Professional Judgment. Pet Owners Authorize PNW Dog Walking Co To Provide Relevant Information About Their Pet To The Treating Veterinarian, Including Known Medical Conditions, Medications, Allergies, And Available Veterinary Records, To Help Facilitate Appropriate Care. Pet Owners Are Responsible For Reasonable Veterinary Examination Fees, Treatment Costs, Medications, Transportation Expenses, And Other Reasonable Expenses Incurred In Obtaining Necessary Veterinary Care For Their Pets. Pet Owners Agree To Reimburse PNW Dog Walking Co For Reasonable Emergency-Related Expenses Paid On Their Behalf. Any Authorization To Charge A Credit Card Or Other Payment Method For These Expenses Must Be Provided Separately And In Accordance With Applicable Law.
2.4 Walk Durations.
PNW Dog Walking Co Offers Walks In The Following Durations: 30 Minutes, 60 Minutes, And Up To 90 Minutes, Depending On The Service Selected By The Client.
2.5 Frequency.
PNW Dog Walking Co Offers Walking Schedules Of One (1), Two (2), Or Three (3) Walks Per Week, Depending On The Service Plan Selected By The Client.
Walks Are Available During The Following Hours:
Walk Times Are Subject To Availability And Must Be Scheduled In Advance.
2.6 Group & Solo Walks.
PNW Dog Walking Co Primarily Provides One-On-One Dog Walking Services, With One Dog Walked At A Time. This Allows Us To Give Each Dog Our Full Attention And Provide A Safe, Personalized, And Enjoyable Walking Experience. The Exception Is For Households With Up To Three Dogs, Which May Be Walked Together By Prior Agreement, Provided All Dogs Can Be Safely And Comfortably Managed As A Group. PNW Dog Walking Co Reserves The Right To Require Separate Walks If Walking The Dogs Together Presents A Safety Concern Or Is Otherwise Unsuitable For The Dogs' Well-Being.
3. Certification Of Compliance With Applicable Law.
By Booking Or Using The Services Of PNW Dog Walking Co, The Client Represents That They Are At Least 18 Years Of Age And Have The Legal Authority To Enter Into This Agreement. Pet Owners Are Responsible For Ensuring That Their Dogs Comply With Applicable Legal Requirements, Including Required Vaccinations, Licensing, Identification Tags, And Microchipping Where Required By Law.
Pet Owners Must Disclose Relevant Health, Behavioral, Or Safety Concerns That May Affect The Safe Provision Of Dog Walking And Pet Care Services. PNW Dog Walking Co May Reasonably Rely On Information Provided By Pet Owners Regarding Their Dogs, But Nothing In This Agreement Excludes Or Limits Any Responsibility Or Liability That Cannot Legally Be Excluded Or Limited Under Applicable Law.
4. Use Of PNW Dog Walking Co Service.
4.1 Your Conduct On The PNW Dog Walking Co Service. When You Use PNW Dog Walking Co, You Agree:
5. Client & Dog Responsibilities.
5.1 Dog Background, Health, And Behavior.
The Client Represents That, To The Best Of Their Knowledge, Their Dog(s) Are Suitable For The Requested Services And That They Have Disclosed All Known Information Regarding Any History Of Aggression, Biting, Snapping, Lunging, Reactivity, Escaping, Running Away, Illness, Medical Conditions, Behavioral Concerns, Known Triggers, Or Other Circumstances That Could Reasonably Affect The Safety Or Well-Being Of The Dog(s), PNW Dog Walking Co, Its Personnel, Or Members Of The Public.
The Client Agrees To Promptly Notify PNW Dog Walking Co Of Any New Concerns Or Changes To Existing Health Conditions, Behavior, Or Safety Issues That May Affect The Safe Provision Of Services.
PNW Dog Walking Co Reserves The Right To Decline, Postpone, Suspend, Or Discontinue Services If We Reasonably Determine That A Dog Presents A Safety Risk Or That We Cannot Safely Provide The Requested Services.
5.2 Leashes, Collars & Identification.
The Client Must Ensure That Their Dog(s) Have A Properly Fitting, Secure Collar Or Harness And Current Identification Tags Before Each Walk. Any Equipment Provided By The Client Must Be In Good Condition And Suitable For The Dog’s Size, Strength, Behavior, And Walking Needs. PNW Dog Walking Co Will Use An Appropriate Leash And May Use Additional Reasonable Safety Equipment As Necessary To Help Maintain The Safety Of The Dog, The Dog Walker, And The Public. PNW Dog Walking Co Reserves The Right To Postpone Or Decline A Walk If Required Equipment Is Missing, Damaged, Improperly Fitted, Or Otherwise Unsafe.
6. Property & Access Rules.
If The Client Provides Keys, Access Codes, Garage Remotes, Or Other Means Of Accessing The Client’s Property, PNW Dog Walking Co Will Use Them Solely For The Purpose Of Providing The Agreed-Upon Services And Will Take Reasonable Care To Safeguard Them And Prevent Unauthorized Use Or Disclosure. The Client Agrees To Provide Accurate Access Instructions And To Notify PNW Dog Walking Co Promptly Of Any Changes To Keys, Access Codes, Security Systems, Or Other Access Arrangements.
To The Fullest Extent Permitted By Applicable Law, PNW Dog Walking Co Shall Not Be Held Liable For Loss, Theft, Damage, Unauthorized Access, Or Other Incidents Involving The Client’s Property, Keys, Access Codes, Garage Remotes, Or Other Access Devices, Except To The Extent Such Loss, Theft, Damage, Unauthorized Access, Or Incident Is Caused By The Negligence, Willful Misconduct, Or Other Wrongful Conduct Of PNW Dog Walking Co Or Its Representatives. PNW Dog Walking Co Will Make Reasonable Efforts To Notify The Client Of Any Known Loss Of Access Devices, Suspected Unauthorized Access, Or Security Incident Involving The Client’s Property.
7. Privacy.
PNW Dog Walking Co Respects The Privacy Of Its Clients And Takes Reasonable Measures To Protect The Personal And Confidential Information Provided To Us. This Information May Include, But Is Not Limited To, Names, Phone Numbers, Email Addresses, Home Addresses, Payment And Transaction Details, Information About Services Purchased, Appointment Dates And Times, And Information About Clients' Dogs, Including Relevant Health, Medical, And Behavioral Details. PNW Dog Walking Co Will Use Client Information Only For Legitimate Business Purposes, Such As Scheduling And Providing Services, Communicating With Clients, Processing Payments, And Meeting Applicable Legal Obligations. We Will Not Sell Clients' Personal Information. We Take Reasonable Steps To Safeguard Client Information Against Unauthorized Access, Use, Disclosure, Or Loss. However, No Method Of Electronic Storage Or Transmission Is Completely Secure. To The Extent Permitted By Applicable Law, PNW Dog Walking Co Is Not Responsible For Security Incidents Caused By Circumstances Beyond Our Reasonable Control, Including Certain Breaches Involving Third-Party Service Providers.
8. Phone, Text, And Mobile Communications.
By Booking Or Using The Services Of PNW Dog Walking Co, You Agree To Receive Phone Calls, Text Messages, And Emails Related To Your Dog(s) And The Services You Have Requested. These Communications May Include Booking Confirmations, Scheduling Changes, Appointment Reminders, Walk Updates, Emergency Notifications, Payment Information, And Other Important Messages Related To Your Services.
9. Payment & Cancellation Policies.
9.1 Individual Rates & Monthly Subscriptions.
PNW Dog Walking Co Offers The Following Individual Dog Walking Services:
An Additional Fee Of $5 Per Walk Applies For Each Additional Dog From The Same Household Participating In The Same Walk.
PNW Dog Walking Co Offers The Following Monthly Subscription Plans:
9.2 Accepted Currency.
PNW Dog Walking Co Accepts The Following Forms Of Payment:
(Requires Upfront Payment)
9.3 Service Fees.
A 3.5% Processing Fee Will Be Applied To Eligible Payments Made By Credit Or Debit Card. This Fee Will Be Disclosed To The Client Before Payment Is Processed.
9.4 Last Minute Requests Or Cancellations.
Last-Minute Requests: Last-Minute Booking Requests May Be Accepted At The Discretion Of PNW Dog Walking Co, Subject To Availability.
Cancellations Made 24 Hours Or More In Advance: No Cancellation Fee Will Apply.
Cancellations Made Less Than 24 Hours Before The Scheduled Visit: A Cancellation Fee Equal To 50% Of The Scheduled Visit Fee Will Apply.
Same-Day Cancellations And No-Shows: Cancellations Made On The Day Of The Scheduled Visit, Or Situations Where The Client Is Unavailable And The Visit Cannot Be Completed As Scheduled, Will Be Charged 100% Of The Scheduled Visit Fee.
9.5 Payment Authorization And Billing.
Payment Information
Clients Must Provide Valid, Up-To-Date Payment Information And, Where Required, Authorize PNW Dog Walking Co To Keep A Payment Method On File For Confirmed Bookings And Outstanding Balances. Clients Are Responsible For Keeping Their Payment Information Current.
Authorization To Charge
By Booking Services With PNW Dog Walking Co And Providing Payment Authorization, You Authorize Us To Charge Your Designated Payment Method For Agreed Service Fees, Applicable Cancellation Fees, And Other Charges Disclosed And Authorized Under These Terms. Charges Will Be Processed In Accordance With The Applicable Payment Schedule And Any Additional Payment Terms Agreed Upon At Booking.
Failed Payments
If A Payment Cannot Be Processed Because The Payment Information Is Invalid, Expired, Or Declined, Or If Payment Is Not Received When Due, PNW Dog Walking Co May Suspend Or Decline Future Services Until The Outstanding Balance Is Resolved. We Will Not Be Responsible For Services That Cannot Be Provided As A Result Of Unresolved Payment Issues, To The Extent Permitted By Applicable Law.
Refunds
Payments Are Generally Non-Refundable Once Services Have Been Provided. For Cancellations, Prepaid Services, Scheduling Changes, Or Other Situations Where A Refund May Be Appropriate, Our Cancellation And Refund Policies Will Apply, Subject To Applicable Law.
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